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Terms & Conditions

Welcome to Valleyhaus. These Terms and Conditions outline the rules and regulations for using our services, including purchasing and pre-ordering homes, cabins, tiny houses, and backyard studios. By accessing our website or placing an order, you agree to these terms.

 

General:

Valleyhaus is a registered business operating out of Kitchener, Ontario, Canada. All products and services offered are subject to these Terms and Conditions. These terms apply to all purchases, pre-orders, and interactions with Valleyhaus through our website, email, or phone.

 

Products and Services:

Valleyhaus manufactures prefabricated houses, cabins, tiny houses, and backyard studios. All product descriptions, specifications, and prices are subject to change without notice. Customization options may vary by product. Details will be provided during the ordering process. Customers are responsible for ensuring their site meets all requirements for delivery and installation, including permits, foundations, and access.

 

Pre-Orders:

A fully refundable deposit is required to secure your pre-order. The deposit amount will be clearly stated during the checkout process. Upon receiving your pre-order, we will provide an estimated timeline for manufacturing and delivery. These timelines are subject to change based on production schedules and unforeseen delays. Pre-orders may be canceled at any time for a full refund.

 

Pricing and Payment:

All prices are listed in Canadian Dollars (CAD) and exclude applicable taxes unless stated otherwise. Prices are subject to change without prior notice. We accept major credit cards, bank transfers, and approved financing options. Payment details will be provided during the checkout process. For pre-orders, the payment schedule is as follows: deposit at the time of pre-order, and the remaining balance due before delivery.

 

Delivery and Installation:

We currently deliver across Ontario. Delivery to other regions may be available upon request and subject to additional charges. We will provide an estimated delivery date after the pre-order is confirmed. Delivery timelines may vary due to factors beyond our control. Our team will handle on-site installation. The customer must ensure the site is prepared and accessible for delivery. Additional costs may apply for site preparation or unforeseen challenges. If delivery is unsuccessful due to the site not meeting the requirements or other customer-related issues, additional fees may apply for re-delivery.

 

Warranty and Returns:

All Valleyhaus products come with a structural warranty. Warranty details will be provided with the purchase agreement. Due to the nature of custom-built prefabricated homes, returns are not accepted once production begins. Refunds are only available for cancellations made within the allowed period. If there are manufacturing defects, Valleyhaus will repair or replace the defective components at no additional cost to the customer. Customers must report defects within 30 days of delivery.

 

Customer Responsibilities:

Customers are responsible for obtaining all necessary permits and approvals for site preparation, foundation, and utility hookups. The customer must ensure that the site is accessible, level, and ready for delivery. Valleyhaus is not responsible for delays caused by unprepared sites. Customers must comply with all local zoning, building, and housing regulations.

 

Limitations of Liability:

Valleyhaus is not liable for delays caused by events beyond our control, including but not limited to weather, supply chain disruptions, or transportation issues. Valleyhaus is not responsible for damages resulting from improper site preparation, customer negligence, or third-party contractors. Our liability is limited to the purchase price of the product.

 

Intellectual Property:

All designs, materials, and trademarks on the Valleyhaus website or associated with our products are the exclusive property of Valleyhaus. Unauthorized use or reproduction is prohibited.

 

Privacy Policy:

We value your privacy and handle your personal data in accordance with our Privacy Policy, which is available on our website.

 

Changes to Terms and Conditions:

Valleyhaus reserves the right to update or modify these Terms and Conditions at any time. Customers will be notified of significant changes through our website or email.

 

Contact Information:

For any questions or concerns, please contact us at support@valleyhaus.ca or via phone.

 

By placing an order or pre-ordering with Valleyhaus, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

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